Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property Audits systems & reviews reports understanding gaps in performance execution of brand and service standards Assists with guest ser

Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments Ensures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift. Schedules daily assignments, daily and weekly projects, and optimizes

Assists in the training, supervision, and coordination of lifeguards with park management towards ensuring the protection of the lives and safety of park guests Responsible for the management of the lifeguards in their assigned area, enforcing established rules, complying with regulations and maintaining a professional appearance and demeanor Follow and enforce establishe

Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry Complete Banquet Event Orders (BEOs) and Resumes for clients

Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, prov

Assists in the training, supervision, and coordination of lifeguards with park management towards ensuring the protection of the lives and safety of park guests Responsible for the management of the lifeguards in their assigned area, enforcing established rules, complying with regulations and maintaining a professional appearance and demeanor Follow and enforce establishe

Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfac

Personally interact with Great Wolf Lodge guests Willingness to perform child friendly promotional activities on site and in the community Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site Perform all branded experiences consistently according to Standard Operating procedures Perform high energy brand events/e

Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Assure each day's activities and problems that oc

Provides ongoing support and guidance in day to day recruiting. Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned. Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels. Understands labor model and is able to activate recruiting and staffing strategies

As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leaders

Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing Develops and manages labor, COS, and expense budgets Manages staff including employee training programs, scheduling and employee relations Oversees sales functions including POS system, cash

Responsible for personnel related actions within the Security team including hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees Oversees Security Awareness training and assists with Safety related training Maintains knowledge of state Security laws, Fire codes and Penal Codes Assists in organizing, reviewing, updating and maintainin

Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions Responds to emergency situations in assigned zone Assists in communicating emergency situations outside of assigned zone Administers and coordinates emergency first aid as necessary Enforces the rules and regulations of the waterpark Advises aquatics manage

Analyzes trends and metrics in partnership with the lodge leadership and enterprise HR group to develop solutions, programs and policies Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations as necessary Maintains in depth knowledge of legal requirements related to day to day management of employees, reducing